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Return Policy | HEMPERIUM

GENERAL STATEMENT

By purchasing a product, the buyer agrees with the information in the product listing. All photos in the product listing are for illustrative purposes only. We do not guarantee the accuracy, completeness, reliability or currency of product descriptions or that they are error-free.

Should any damage/loss occur during transportation, please contact us within 48 hours of receipt of the item and we’ll help you resolve the problem. Claims after 48 hours will not be accepted.

RETAIL CUSTOMERS

Returns are only accepted for items in unopened, undamaged packaging. Please contact us in advance to find out the exact refund amount, as some shipping fees may apply. Because of the nature of our products, we do not accept returns of opened items. If you believe there is a problem with the product, please contact us and we will help you resolve it.

WHOLESALE CUSTOMERS

All returns for wholesale customers will be done on a case by case basis. Please contact us if you have any concerns. Items in opened or damaged packaging cannot be returned.